AL-AWAEL Specialized Technical Services

Leading the Way in ICT Services and Solutions

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99%

Customer Satisfaction in ICT Solutions

24/7

Continuous Cybersecurity & Network Monitoring

500+

Successful IT Projects Delivered

30+

Enterprise Clients Rely on Our Services

Your Success is Our loop

Innovating Your ICT Future

AL-AWAEL Specialized Technical Services Ltd is one of the Middle East's leading ICT companies and the largest and longest established ICT Company of its kind in Jordan.  We have a team of 250 specialists and solutions consultants in offices in Amman and Aqaba, and serve neighboring countries directly through offices in Iraq, Saudi Arabia and Palestine.

Who We Are

  • To deliver secure, scalable, and high-quality technology solutions through a skilled and motivated team, enabling sustainable growth and digital resilience for our customers

  • To be the leading ICT and Cybersecurity solutions provider in Jordan and the Middle East, delivering innovative, secure, and transformative digital solutions through strong global partnerships.

  • To consistently deliver the best value, the best service, and the most reliable innovation, backed by a customer experience that sets us apart.

  • We follow a structured delivery methodology to ensure project success and customer satisfaction.

    Delivery Methodology:

    1. Assessment & Requirement Analysis

    2. Solution Design & Architecture

    3. Implementation & Integration

    4. Testing & Optimization

    5. Monitoring & Support

    6. Continuous Improvement

    ‍ ‍

  • AL-AWAEL continues to invest in advanced cybersecurity, AI-driven security platforms, and digital infrastructure technologies to support the future of secure digital transformation across the region.

Efficient and Reliable
ICT Services

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    Al-AWAEL Services

    Expert support for Windows, UNIX, and Linux systems, providing unbiased guidance and seamless integration .

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    Cyber Security Support Services

    Advanced cybersecurity solutions to protect data, reduce risks, and ensure network security with tailored tools and expert support.

  • IT support team working in a control room with multiple monitors displaying graphs and data.

    Networking Support Services

    Reliable networking solutions to enhance performance, optimize resources, and support your infrastructure with expert technical guidance.

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    Operating system Support Services

    Expert support for Windows, UNIX, and Linux systems, providing unbiased guidance and seamless integration tailored to your business needs

ALL SERVICES

ICT Solutions for Success

  • Systems Integration

    We design and deliver turnkey solutions across key industries, including government, banking, telecom, education, and insurance, aligning complex infrastructures into a single intelligent ecosystem.

  • Technology Solutions

    From IT infrastructure to enterprise platforms, we provide end-to-end technological solutions that evolve with your business.

  • Infrastructure & Security

    Robust IT frameworks and cutting-edge cyber security strategies, protecting your operations from every angle.

  • Data & Intelligence

    Advanced Analytics, Big Data, and BI tools that translate information into insight.

  • Professional Services

    -Certified training centers & instructors.

    -Business & management consulting.

    -GDPR compliance and IT audits Managed operations, maintenance & support / Tailored IT support.

  • Cloud Technology

    -AWS / Azure.

    -Hybrid & Private Cloud.

    -Cloud transformation services.

Our Core Business Pillars

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    Cybersecurity Solutions

    Cybersecurity is at AL-AWAEL’s core, delivering advanced solutions to protect modern digital infrastructures from emerging threats.

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    Cloud & Digital Transformation

    We help organizations modernize their operations using secure and scalable cloud technologies.

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  • Digital illustration of a brain in the center with various interconnected icons representing data analytics, artificial intelligence, and technology on a dark blue background.

    Data, AI & Advanced Analytics

    We transform raw data into meaningful insights that support strategic decision-making.

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  • A digital illustration of cloud computing technology with server racks at the center surrounded by icons representing email, cloud storage, security lock, database, monitor, and router, all connected by glowing lines.

    IT Infrastructure & Systems Integration

    We design and implement secure, high-performance IT infrastructures that support business continuity and growth.

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  • A group of business professionals in suits standing in front of a digital, futuristic background with holographic icons related to technology, security, engineering, and data analysis, surrounded by computer monitors and servers.

    Professional & Managed Services

    We provide continuous operational support to ensure reliability, performance, and security.

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Why Choose AL-AWAEL

Cybersecurity is at the core of AL-AWAEL’s operations. We deliver advanced security solutions designed to protect modern digital infrastructures from emerging threats.

    • 44+ Years of Industry Experience.

    • Highly Certified Engineering Teams.

    • Strong Regional Presence.

    • Trusted by Government & Enterprise Clients.

    • Strategic Global Partnerships.

    • End-to-End Solution Provider.

    • Proven Project Delivery Methodology.

    • Customer-Centric Approach.

    • Scalable and Future-Ready Solutions.

    • 24/7 Technical Support Capabilities.

Where We Serve

AL-AWAEL Specialized Technical Services Ltd is a leading IT company in the Middle East and the largest of its kind in Jordan. With over 250 specialists and consultants, the company operates from offices in Amman and Aqaba, serving neighboring countries through branches in Iraq, Saudi Arabia, Syria, Yemen and Palestine.

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Our Trusted Partnerships

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    Monet Goode

    FOUNDER

    With a vision for building something meaningful, our founder brings a blend of big-picture thinking and hands-on experience.
    They set the tone for everything we do.

    Read Bio
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    Emmett Marsh

    SALES MANAGER

    Focused, approachable, and driven by results, our sales manager is all about building strong relationships. They help connect people to the right solutions—with clarity and care.

    Read Bio
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    Eleanor Parks

    MARKETING DIRECTOR

    Creative and strategic in equal measure, our marketing director brings fresh ideas to every campaign. They turn insights into action and help our message resonate with the right audience.

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    Karl Holland

    CUSTOMER SERVICE MANAGER

    Friendly, attentive, and always ready to help, our customer service manager ensures every interaction is a positive one. They keep communication clear, timely, and human.

    Read Bio
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Technology Partners

AL-AWAEL partners with leading global technology vendors to deliver reliable, secure, and high-performance solutions across cybersecurity, infrastructure, cloud, and data technologies.

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INDUSTRIES WE SERVE

  • Government & Public Sector

  • Military & Defense

  • Banking & Financial Services

  • Telecommunications

  • Healthcare

  • Universities & Higher Education

  • Insurance

  • Energy & Utilities

  • Enterprise & Commercial Organizations

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CUSTOMER SUCCESS & TRUST

AL-AWAEL has built long-term partnerships with organizations across public and private sectors by delivering reliable and secure technology solutions

CYBERSECURITY CENTER OF EXCELLENCE

AL-AWAEL delivers advanced cybersecurity enablement services focused on design, deployment, tuning, and partial operational support, helping organizations build sustainable internal security capabilities.

    • Security Monitoring Framework Design

    • Building SOC and NOC

    • Threat Detection Use Case Development

    • Incident Response Framework Setup

    • Security Platform Tuning & Optimization

    • Knowledge Transfer & Team Enablement

    • Security Awareness Programs

Operations Centers (SOC & NOC)

AL-AWAEL operates advanced operational capabilities to support customers with continuous monitoring, incident response, and infrastructure management.

  • AL-AWAEL specializes in the design, build, and implementation of Security Operations Centers (SOC) tailored to customer security requirements, compliance frameworks, and operational needs.

    SOC Design & Build Capabilities:

    SOC Architecture Design

    • SOC Infrastructure Implementation

    • SIEM & NDR Platform Deployment

    • Security Tool Integration

    • SOC Use Case Development

    • Log Source Integration & Normalization

    • SOC Workflow & Playbook Development

    • Security Monitoring Framework Setup

    • SOC Readiness & Enablement

  • AL-AWAEL provides comprehensive design, build, and implementation services for Network Operations Centers (NOC), enabling organizations to monitor and manage their infrastructure efficiently.

    NOC Design & Build Capabilities:

    • NOC Architecture Design

    • Monitoring Platform Deployment

    • Network Management System (NMS) Implementation

    • Infrastructure Monitoring Tool Integration

    • Dashboard & Visualization Setup

    • Alerting & Escalation Framework Design

    • Network Workflow & Playbook Development

    • Capacity & Performance Monitoring Setup

    • NOC Readiness & Handover Enablement

Testimonials
Customers Feedback

"Thanks to Al-AWAEL's managed services, our team can now focus on strategic goals while leaving the technical complexities in capable hands. Their expertise is unparalleled."

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— CEO, Regional Retail Chain

"From project management to technical training, Al-AWAEL has exceeded our expectations at every step. Their dedication and professionalism are commendable."

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— Operations Manager

The team at Al-AWAEL truly understands the unique needs of businesses in the Middle East. Their tailored IT solutions have made a measurable impact on our productivity and growth.

— CTO, Enterprise Company in KSA

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